AWS Consulting Services

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We assess your business needs and design a customized Amazon Connect architecture that aligns with your goals. This includes integration with existing systems, telephony planning, and scalability considerations.

We handle the initial setup and configuration of your Amazon Connect instance, including IVR flows, contact routing, queues, and agent setup to ensure smooth operation from day one

Extend your customer service capabilities by integrating chat, email, and social messaging platforms. We ensure seamless communication across channels for a unified customer experience.

We integrate Amazon Connect with platforms like Salesforce, Zendesk, or ServiceNow to streamline agent workflows and improve data accessibility.

We create dynamic, user-friendly contact flows that guide your customers efficiently through self-service and agent-assisted journeys, including the use of AWS Lambda, Lex bots, and personalization tools.

Leverage AI-driven capabilities like chatbots and voicebots using Amazon Lex to provide intelligent, automated interactions and reduce call volumes.

Get actionable insights into your contact center performance. We help set up Amazon CloudWatch, Contact Lens, and custom dashboards for real-time and historical reporting.

We ensure your AWS Connect environment complies with industry standards and best practices, including data encryption, access control, and call recording policies.

We provide continuous monitoring, support, and iterative improvements to ensure your contact center stays efficient and up to date with evolving business needs.